Service

Since 1980 one of the keystones of the Yorkshire Windows package is the superb quality of manufacture of our products and a high quality installation backed by our own service engineers. Our sales team is based in our showrooms throughout Yorkshire, Lincolnshire, North Nottinghamshire and North Derbyshire. We offer a free no obligation quotation service which would involve a representative visiting your home to offer advice on the styles and designs that would best suit your requirements in line with current building regulations. Our sales service is entirely free of charge and will include a written proposal of your requirements.

Order registration

You will receive a written confirmation of your order which will outline typical timescales for each part of the survey, manufacture and installation process.

Survey

Our installation department will contact you to arrange a mutually convenient time for our surveyor to call in order that accurate manufacturing sizes for your new windows and doors can be established. In addition our surveyor will make detailed notes for your installation team to follow during the course of the window installation.

Installation

On the day of your pre-arranged installation date our installation teams will protect your home with dust sheets internally and where required ground sheets externally. Our installation process is audited and approved by B.S.I. (British Standards Institution) so you can be assured of a high standard of workmanship.

Inspection

During the installation random inspections will be carried out to ensure our installation standards are maintained.

Customer liason

Our customer liason manager will call each day throughout the installation period to ensure that you are completely satisfied with all aspects of our service. Remember that we are here to help and we are happy to handle any query you may have, however small it may be.

Guarantee

Most windows companies will offer you a 10 year insurance protected guarantee covering both the product and the installation. This guarantee will be issued once payment has been received along with care and maintenance instructions for your new products.

But Yorkshire Windows installations are different, as they come complete with the company’s own guarantee, covering plastic, glass and hardware, such as locks and handles. No other company does this, to our knowledge. They just offer the same guarantee provided by their supplier of the individual components of your doors and windows. Which might be as little as one year…

We also supply you with a customer satisfaction report which we would be obliged if you could complete along with your opinions on the service we have provided. This feedback is vitally important as it provides us with the opportunity to adapt our business to suit our customers needs.